Return Policy

We want you to love what you purchase from Bloom Gallery + Gift. If something’s not quite right, please get in touch within 14 days of receiving your order. To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. Please also include proof of purchase (your order number or receipt) Unfortunately, we can’t offer refunds on gift cards, custom items, or sale stock - unless the item is faulty. We don’t offer direct exchanges, but once your return is processed, you’re welcome to place a new order for the item you’d like.

To start a return:
Email us at bloomgalleryandgift@gmail.com with your order number and reason for return, and we’ll guide you through the next steps.

Please note:
Return shipping costs are the responsibility of the customer unless the item is faulty.
Refunds are processed back to your original payment method within 7–10 working days of receiving your returned item.
If your order arrives damaged or faulty, please send us photos so we can help quickly.

We comply with the Consumer Guarantees Act 1993, which means you’re entitled to a replacement or refund for a major fault, and repair or replacement for minor faults. Your rights matter, and we’ll always do our best to make things right.

Terms of Service

Welcome to Bloom Gallery + Gift! By using our website and placing an order, you agree to the following terms:
All prices are in NZD and include GST.
We reserve the right to update prices, products, and availability at any time without notice.
Orders are confirmed once full payment is received.
While we do our best to ship orders promptly, delivery timeframes can vary.
Please contact us if your order hasn’t arrived when expected.
You agree to provide accurate shipping and contact details so we can deliver your order without delay.

We reserve the right to refuse or cancel any order, especially in cases of pricing errors or suspected misuse.
All content on this website—including product photos, artwork, and text - may not be reproduced, copied, or used without written permission.
Please use this website responsibly and in accordance with New Zealand law.

Privacy Policy

Your privacy is important to us, and we’re committed to keeping your personal information safe. When you shop with us, we collect only the information we need to process and deliver your order - such as your name, email address, shipping details, and purchase history. This data helps us provide great service and communicate with you about your order. We will never sell or share your personal information with third parties. We may use trusted services like Squarespace, Stripe, and Mailchimp to securely manage our website, process payments, and send occasional updates (only if you’ve opted in). You’re welcome to ask for a copy of the information we hold about you, or request a correction at any time.

We use cookies to enhance your browsing experience, but you can disable these in your browser settings if you prefer.

If you have questions about your privacy or how your data is used, please email us at bloomgalleryandgift@gmail.com.